Jay was always prompt and courteous in communications. He spoke with clear intentions. I am grateful for his professional knowledge and expertise that helped make an already stressful situation enjoyable. Thank you
Jay will ask you to do two things, Provide him with your pre-approval letter and tell him what you want most in a home. After that, you really don't have to do anything. I know that last statement is not entirely true, but it feels that way. He covers everything! He answers all of your questions. He takes fear and uncertainty out of the process. This allows you to relax and enjoy the entire experience. He gave me a book at the first showing, "The Ultimate Home Buyer's Guide", by Jay Mattlin. This became a valued reference guide. Bravo!! Take the time to read it, often.
Jay is with you every step of the way. From the first showing to the last. Putting in an offer. Explaining every detail of the contract. Attending the home inspection. Negotiating a price reduction as a result of the home inspection. Providing a timeline for your reference during the process.
When you are on this journey to purchase a home. You soon realize, you have a team, mortgage broker, insurance agent and your realtor. Jay is the team captain.
Yesterday, this single woman became a homeowner. I could not have done that without Jay Mattlin.
Jay is an amazing realtor and paid very close attention to our wants and needs. He made sure that he found the perfect place for us and that we had everything we needed to for the process of buying a home. He found the perfect home for us and I could not be happier using him. Jay is an excellent person and will address any concerns or needs you have throughout the entire homebuying process!
I’ve known Jay Mattlin for a while personally, but I’ve never actually worked with him professionally. I cannot thank Jay enough for everything that he did during my home buying experience. Jay not only helped me through the technical, but the emotional side as well. Being a first time home buyer, he understood my needs extremely well. I had a lot of random scenarios and questions. Some a little ridiculous, but Jay was available almost at anytime when these inevitably popped up. Overall, this experience was made better by having an experienced, professional Realtor.
Jay was amazing to work with. We are first time home buyers and the city was being a pain but Jay always kept us updated on the house and made sure we fully understood what was going on. We had a TON of questions and Jay would get back with us instantly with answers that were easy to understand. He would even answer our questions late at night and weekends when we asked them. Jay went above and beyond to get us in our home as fast as he could and we are so appreciative. He made our first home buying experience so much better than it would have been without him. He is a great realtor and awesome to work with. Jay has extensive knowledge of the area and the entire home buying process.
Unfortunately the reason for selling our house is because of a marriage separation. As anyone can imagine this situation required some extra understanding and care. Jay was amazing throughout the process. He was organized and professional from the first contact. He was kind and patient when things got tense. Selling a house is difficult enough on its own. But I can’t imagine going through the situation with anyone but Jay. He was the very definition of rising above and beyond. I would never go with anyone else.
Jay made the selling process a breeze! Our family dynamic is unique (LGBTQ), and rare in this area. We knew that Jay would be sensitive to our needs. We appreciate Jay’s honesty and experience in the field, as well as his lifetime knowledge of the Lancaster area. He was reliable, responded quickly, and was open to any and all questions. We appreciate his accessibility, honesty, and sensitivity. We are so thankful for him!
Jay went above and beyond the call of duty with our purchase. We closed out of state and Jay drove 3.5 hours to Kentucky just so we didn’t have to close alone. Jay also attended all inspections, and walk throughs in our absence. It was almost like he was buying the home for himself!!
Jay was very easy to get ahold of at any time of the day. He was very quick to answer any questions, and kept a very open line of communication. Jay was very informative with the whole process and made the entire purchase very easy.
I would recommend Jay Mattlin to anyone looking to buy or sell a home!
My family and I relocated to Ohio from out of state. We essentially had one day to come up to Ohio, look at houses, and make a purchase. Jay researched HOA requirements and provided us access to our own MLS search app so we could narrow down our search prior to our trip. He went out of his way to explain our situation to the selling agent of the home we wanted to buy in order to get us the best deal and get items noted on the inspection report corrected before purchase.
Since we were relocating from out of state we required help form Jay that most clients probably would not. The things I liked and really appreciated were,
- He had a list of homes ready to visit with appointments scheduled in advance of our pre-transfer trip. If a home sold before we arrived he replaced it with another on our list.
- Since we were out of town he offered to tour homes for us if we needed him to.
- He attended our home inspection for us.
- He Face Timed us when he completed our pre-closing walk through.
- He went above and beyond and drove to Louisville for our home closing to ensure it went smoothly.
- We also liked, and got value from, the literature he provided to us about buying and selling at the beginning of the process.
- He dealt with our very unresponsive relocation company without complaint.